Terms and Conditions


Town Hall and Symphony Hall, Birmingham are jointly managed by the independent Charitable Trust, B:Music Ltd. B:Music Ltd may act as an agent on behalf of organisations/orchestras presenting concerts or events in Town Hall & Symphony Hall.

B:Music Ltd – company controlled by Birmingham City Council. Registered Charity No 1053937. Company Registered in England. Company Registration No 3169600. Registered Office: Symphony Hall, 8 Centenary Square, Birmingham, UK B1 2EA.

Using this website

You undertake that all details provided to us for the purpose of booking, ordering or purchasing tickets, goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the tickets, product or service. If there are any changes to the details supplied it is your responsibility to inform us of those changes.

All tickets and any discounts are offered subject to availability at the time of booking.
We will send confirmation that we have received of your order by e-mail, but please note that this does not guarantee the ticket sale.

Credit and debit card sales will be encrypted


Tickets purchased from B:Music Ltd cannot be resold for commercial gain. We may cancel tickets and refuse entry if we have reason to believe this condition has not been respected. Customer accounts may also be suspended.

Refunds will only be given if a performance is cancelled or rescheduled. Tickets are not transferable to another concert or event unless you are advised otherwise and you may be charged a fee. Refunds are limited to the value of the booking and will be issued to either cheque or card.

All prices set are advertised inclusive of any applicable taxes and per ticket commissions.

The ticket purchase price breakdown is as follows:
Face Value: The ticket face value price is always set by our clients (promoters)

Commission: This fee contributes to our ticketing system, ticket sales and fulfilment costs. Alongside other income streams e.g. commercial hires, bars and hospitality, it helps us to stay an effective business, which in turn, allows us to reinvest in B:Music Ltd (charity no. 1053937) and the services we provide.

Delivery: Commission covers the printing of tickets and any delivery cost.

Tickets currently purchased from B:Music Ltd, the music charity responsible for Town Hall and Symphony Hall are sold at a price inclusive of £3-4 per ticket commission, unless stated otherwise. Exceptions include: concert packages for CBSO, Ex Cathedra and other classical seasons, and tickets with a value of £13 or less. (These exceptions may incur a £1.50 postage charge.)

Customers who book a wheelchair space will also only pay £3-4 per ticket commission for the ticket they purchase and nothing for any free carer ticket.

Please take care of your tickets, as we may not be able to issue duplicates. You may be charged for duplicate tickets.

Promotional codes and special offers cannot be applied to tickets that have been already booked.

Please check your tickets carefully, as mistakes cannot always be rectified.

Every member of the audience over the age of 18 months must possess a valid ticket. (It is fine for older children to sit on the lap of an adult, however if they are over 18 months old they still require a ticket.)

Tickets that have been altered or defaced will be deemed invalid and you may be refused entry.

We reserve the right to alter the location of your seat without prior notice. Should this be necessary we will reimburse any reduction in value between your original seat and your new location.


We attempt to ensure that the information available on the web site at any one time is accurate. We do not accept liability for any errors and/or omissions and reserve the right to change any of the information found at this site at any time without notice. Regrettably, we are unable to accept responsibility for personal property brought into Town Hall, Symphony Hall and The ICC. We do not accept liability for any indirect or consequential loss arising out of the use of or the inability to use the website or for any products or services purchased from the website. We will only be liable for direct loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service purchased. This liability section only applies to the extent permitted by law.

Safety & Enjoyment

We will make every effort to admit latecomers at a suitable break in the performance, but we cannot always guarantee entry.

Mobile phones, pagers and other electronic equipment must be switched off during the performance.

We may, on occasion, conduct security searches.

We reserve the right to refuse admission or to remove audience members at our discretion including, for example, where your behaviour may affect other peoples’ enjoyment of the performance.

Please take care of all personal property brought into the building.

You may take water in plastic bottles into the auditorium. Other items of food or drink are only allowed on medical grounds. Please ask the Duty Manager.

We do not permit unauthorised use of cameras and recording equipment within the auditorium and foyers.

Animals other than Guide Dogs and Assistance Dogs are not allowed in the auditorium.
Unauthorised trading within the buildings is not allowed.

The entire building is a non-smoking area.

Under 16s must be accompanied by an adult, however 14-15 year olds can attend unaccompanied under parental discretion. Please note that B:Music Ltd, the music charity responsible for Town Hall and Symphony Hall cannot be held responsible for your children when unaccompanied by an adult.

Please Note

  • Official merchandise will only be available inside the building.
  • We recommend that you double check details of the performance details before you travel as they may be subject to change.
  • As a member of the audience you may be filmed, photographed or recorded for broadcasts, security or health and safety reasons.

If you have complaints relating to any aspect of the performance please contact the Duty Manager as soon as possible, preferably before the performance or during the event – any of the Stewards in the Hall will be able to find the Duty Manager for you.

B:Music Ltd, The NEC Group and third parties may carry out general filming and sound recording in or around Town Hall, Symphony Hall and The ICC. Purchase of a ticket signifies your consent to being included in and to the exploitation of such films and recordings without any rights for payment.


Every purchase you make shall be deemed performed in England. English law shall govern every aspect of contractual agreement concerning purchases made from us.
These terms contain the entire agreement between you and B:Music Ltd relating to your purchase. The invalidity or enforceability of any term shall not affect the validity or enforceability of any of the other terms.

Gift Aid

Gift Aid: Increasing the Value of Your Donation As a registered charity, B:Music Ltd can claim Gift Aid on your donations (excluding Membership) – a further 25p for every £1 donated, at no extra cost you! In the last financial year B:Music Ltd raised an additional £10,000 from Gift Aid. So, if you are a UK tax payer and you haven’t already done so, please help make your donations go that extra mile by downloading, completing and returning a Gift Aid declaration (available from the menu bar). Once you have made a declaration and sent it back to us, it will cover all eligible donations that you have made in the last four years. Also, don’t forget that if you pay income tax at the higher rate, you can claim further tax relief in your tax return. To find information about whether you qualify for Gift Aid please download the FAQs from the menu bar.