Data Promise

From time to time you will be asked to submit personal information about yourself (such as your name, address, email address etc) in order to use the services provided on our website. Such services include brochure requests, feedback, contacting us and booking tickets.

By entering your details in the fields requested, you enable B:Music Ltd to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. B:Music Ltd will act in accordance with the Data Protection Act 1998 and related privacy legislation and will aim to meet current Internet best practice.

If you supply B:Music Ltd with your email or postal address & mailing preferences on the Join our Mailing List page you are consenting that you are willing to receive future mailings from B:Music Ltd.

The personal information that you give us will never be supplied to anyone outside B:Music Ltd for contact purposes without first obtaining your consent, unless we are obliged or permitted by law to disclose it. By booking tickets for an Arts Council England funded National Portfolio Organisation/partner organisation (the CBSO, Ex Cathedra, BCMG, and Orchestra of the Swan), you are giving your consent for your data to be shared with the relevant organisation. We will make your record available to these companies so that they can improve their business knowledge of their bookers and supporters through data analysis.

When joining B:Music Ltd’s database or purchasing a ticket, you will be given the option to hear from artists/promoters you have booked for (including our partners CBSO, Ex Cathedra, BCMG, and Orchestra of the Swan), or relevant third party organisations in the arts & entertainment industry such as Birmingham Arts Partnership organisations, and with your agreement they can be in contact directly with you through your preferred channels about their activities.

If there is any important change to your booking we will contact you. From time to time, we may also contact you to tell you about changes in our services or new services, events and offers we think you’ll find of interest. As part of those communications, we may occasionally make recommendations about other cultural activities by partner organisations or other promoters, but those parties will not be in possession of your data. If you do not want to receive information about events, offers or our recommendations, you will be given the option to opt out when joining the database.

With agreement about data management protocols, we do make data available to agencies for analysis and research purposes (for instance, comparison sales trends over time, postcode mapping etc). This assists with reporting to funders and strategic planning, helping us to make better business decisions.

If you have agreed to receive communications from us, you always have an option to unsubscribe from all marketing emails via a link at the bottom of the email. You can also change any of your contact preferences and interests at any time by logging into your account online, or by contacting Box Office on 0121 780 6333.