There is limited seating available on each of our foyers Level 3 (Stalls) to Level 5a (Grand Tier). This a mixture of padded dining style chairs and stools. None of these have armrests.

In B:Eats café there are tables to sit at. These can be reserved by contacting our Food and Beverage department.

We do not have a specific accessible entrance into the venue.

There are level access seats available on every level of the venue. Please contact the venue for more information about where these are.

There are dedicated wheelchair positions in:

• Stalls: Left Box

• Stalls: Right Box

• Stalls: Rows Y & Z

• Upper Circle Left Box

• Upper Circle Right Box

If you would rather transfer to a seat your wheelchair/scooter can be stored at the door.

There are two lifts that can access each level of the venue.

5a – Grand Tier
5 – Upper Circle
4 – Circle
3 – Stalls

There are accessible toilets on every level including a changing place on Circle level (Level 4).

At Symphony Hall we have one wheelchair that is used to transport customers around the venue when needed. This chair cannot be booked in advance and is primarily for emergencies.

There are lowered counters on all the bars and at the Box Office.

Some of the distances you may need to walk:

• ICC Mall entrance to lifts: 50 paces

• B:Eats Centenary Square entrance to lifts: 60 paces

• Lifts to furthest auditorium door: 75 paces

• Furthest auditorium doors to toilets: 95 paces

• ICC Mall entrance to Box Office: 90 paces

• B:Eats Centenary Square entrance to Box Office: 35 paces

If you need the assistance of a companion to attend an event, we offer a free companion ticket(s). These tickets are available for the majority of our events.

There is a limit on the number available for each show, so we advise you to book early where possible.

Please use the dedicated phone line for access patrons when booking your tickets so we can discuss your needs. Our access line is (0)121 289 6343

To be eligible for free Assisting Companion tickets, please join our Access Scheme by completing the appropriate form and returning it to boxoffice@bmusic.co.uk

Access Scheme Form B Music PDF

Access Scheme Form B Music Word

Door Width: 109 cm [3 ft 6.5 in]

Internal Depth: 127 cm [4 ft 2 in]

Internal Width: 142 cm [4 ft 7.5 in]

There are toilets on every level including accessible toilets. These can be opened using a RADAR key. If you do not a RADAR key the toilet can be opened by a member of staff.

Most of our toilets are located on the Broad Street side of the venue. These are nearest to Doors 1, 3, 5 and 7.

There is a ‘Space to Change’ in the accessible toilet on Level 4 (Circle). This toilet does not require a radar key. It provides an accessible space to accommodate both you and companion with a:

• Peninsular toilet WC with support arms

• Ceiling track hoist

• Wall-mounted adult-sized height adjustable changing bench

• Height adjustable washbasin

• Privacy screen

We welcome assistance dogs. They can be kept with you in the auditorium or they can be looked after by a member of staff in the foyer. Please notify us in advance so that our Front of House team are prepared.

Some areas of the auditorium may be more suitable for assistance dogs to remain so please contact us if you have any questions.

Please note that some performances include loud noises and special effects.

No provisions at current time

There is a Sennheiser infra-red hearing enhancement system in the main auditorium. To make use of this please ask a member of our Front of House team on arrival who will be able to provide the receiver pack. This can be either be used with a headset or can connect to your hearing aids. We do not need to be notified in advance if you require this.

There is no fixed assistive hearing system in place for events in our performance spaces.

There is a hearing loop at the Box Office counter.

Please contact Box Office for BSL and captioning provisions.

There is level access to Symphony Hall Level 3 (Main Entrance, Box Office & B:Eats) from the ICC Mall and Symphony Hall external entrance on Centenary Square.

The Symphony Hall external doors and the ICC doors are automatic.

There is level access from Centenary Square, Broad Street and Cambridge Street to these entrances.

ICC entrance Brindley Place side is not level access.

There are six spaces for Blue Badge holders that have to be booked before the day of the event. These are located at Bay B at the ICC (B1 2NP).

Nearest Car Parks are the Q-Park in Brindley Place and Utilita Arena Birmingham’s North Car Park. Both are accessible.

There is sometimes street parking on Cambridge Street.

Nearest bus stops are on Broad Street approximately 150m (164yds) of the venue.

Nearest tram stop is ‘Library Centenary Square’.

The nearest mainline train station is Birmingham New Street.