Join Our Team as an IT Service and Support Analyst!

Are you looking for a new challenge? Do you have recent experience working on an I.T. Service Desk or a 1^st Line Support role?

We are looking for an IT Service and Support Analyst to join our IT team. Where you will help to keep the show running, behind the scenes at two of Birmingham’s most iconic venues.

What You’ll Be Doing:

You will be working closely with the Systems Administrator and Support Lead.

• Act as the first point of contact for all things IT
• Supporting all colleagues with IT queries, requests and incidents
• Administrating and supporting Microsoft Operating Systems, Desktops, Laptops, Microsoft 365, Network Connectivity, Multiple SaaS solutions and many IT peripherals
• Completing proactive and essential maintenance to prevent downtime on Endpoint and Infrastructure technology
• Managing user accounts and permissions in Active Directory, Entra ID, Google Workspace and Multiple SaaS solutions
• Installing, configuring and updating IT managed hardware, software and services
• Support IT colleagues with projects, changes, software deployment, new technology and more!

What We’re Looking For:

• Recent experience in a 1^st line IT support role
• A problem-solver with a desire to always do their best and keep the systems running smoothly
• Someone who thrives in a fast-paced, dynamic environment
• A security-conscious, detail-oriented professional who loves to stay ahead of potential issues
• Someone who enjoys variety in their job, as each day will be different
• Working mostly office hours with some flexibility, hybrid working with occasional prearranged out of hours work and contactable in emergencies
• A team player ready to collaborate and support colleagues across our venues
• Someone who enjoys learning and a challenge
• Experience troubleshooting and supporting Microsoft 365 Apps, Hardware, Software, Windows 11, Active Directory, etc.

If this sounds like a good role for you. Please read the job description on bmusic.co.uk to check out the essential and desirable requirements, then apply!

Please send your forms to recruitment@bmusic.co.uk