Job Description

B:Music’s mission is to inspire a love of live music, through performance, participation and learning.

Working at B:Music as a Ticket Sales Supervisor is a great opportunity to work in two of the most iconic halls in Birmingham, Symphony Hall and Town Hall, where you will be supporting the ticketing of over 800 performances and events with the support of a dedicated Box Office team.

  • To act as a key contact for customer feedback and complaints
  • To administer all customer communication through Dotmailer relating to performance cancellations, changes to events and when necessary, relocate customers to suitable alternative seating
  • To be competent in the operation of the CRM and be able to resolve basic issues and escalate problems as required
  • To build builds F&B packages on Spektrix and sends out customer comms.
  • To ensure Ticket Sales Assistants are trained to carry out all aspects of their role efficiently, creating training documentation and delivering training where necessary including:
    • Briefings on important sales and event information
    • Donations and memberships
    • Secondary spend up-selling
    • Subscription packages for seasons
  • To develop procedures and documents to increase the efficiency of the Box Office
  • To develop TSAs within their duties and delegate more responsibility where relevant
  • To collaborate with Development on producing reports to track and increase donations and memberships
  • To collaborate with F&B on producing reports to track and increase secondary spend up-sells
  • To collaborate with Finance on resolving financial queries
  • To create accurate event reports on and after events
  • To assist with recruitment requirements for TSA as and when required
  • To act as Box Office Duty Manager for designated events, liaising with Front of House and Promoters as necessary
  • To act as Box Office Duty Manager on designated days, taking responsibility for cash handling, Ticket Sales Assistant queries and general office management

Person Specification

  • Can demonstrate numeracy, literacy and IT competence
  • Experience of managing, coaching and developing staff
  • Experience of customer service, face to face and on the telephone
  • Previous experience of using CRM/ticketing system/other database for sales, analysis, and communications – Spektrix experience desirable
  • Works with a high level of accuracy and attention to detail together with an organised and methodical approach to completing work
  • Aware of trends in ticketing and live music industry
  • Good understanding of maths and statistics, together with good excel skills in order to interpret and compile information in a way that is clear and useful
  • Enjoys working within a team and is able to work empathetically, acknowledging the needs of the others
  • Commitment to and enjoyment of live music and an appreciation of the arts and culture generally

Please email your completed application form and equal opportunity form to recruitment@Bmusic.co.uk by 4 November