Job Description

B:Music’s mission is to inspire a love of live music, through performance, participation and learning.

Overall Purpose

To provide an efficient booking and information service for all customers of B:Music both via counter sales and over the telephone, in line with procedures, standards and targets.

Key Accountabilities

  • Accurately process ticket bookings and deal with customer queries in person and over the telephone, using the Box Office ticketing system and other software packages.
  • Process subscription bookings accurately as required.
  • Sell B:Music Membership Packages to customers, proactively upselling where appropriate.
  • Process exchanges, upgrades, and refunds accurately and undertake any other associated duties.
  • Process parking requests at Symphony Hall for disabled customers in accordance with defined procedures.
  • Assist with batch print and ticket dispatch by enveloping tickets as required.
  • Record required customer information, ensuring that existing records are checked and updated at point of sale and amendments to the mailing list are processed as necessary.
  • Provide customer service in a friendly and professional manner, reporting any relevant issues or complaints to the Manager.
  • Handle cash and reconcile income at the end of a sales session in accordance with financial procedures.
  • Act as Key Holder for designated Town Hall events
  • Answer customer emails in a professional and accurate manner
  • Adhere to Company health, safety & environmental policies and always maintain a safe working environment
  • Undertake any other duties commensurate with the responsibilities of this role

To apply please complete both parts of the application form and submit to recruitment@bmusic.co.uk by 22.10.2021