Job Description

Overall Purpose

The Head of Food and Beverage will manage the day to day running of the Food and Beverage Department, responsible for all aspects of Health and Safety (including Food Safety) and ensure financial profitability of the catering operation at Town Hall and Symphony Hall.

Key Accountabilities

  • To ensure compliance with health and safety (including HACCP, COSSH and allergen regulations), security and licencing objectives and kitchen compliance. To maintain a knowledge of these company obligations and contract external support when required.

  • Managing P&L and have full accountability for delivering financial targets set for the Food and Beverage Team (including payroll management)

  • Accountable for training and development of all Food and Beverage staff

  • Ensuring robust cash handling procedures are in place, till reconciliations and banking are accurate whilst ensuring all relevant documentation in relation to financial recordings are given to the Finance Department in a timely manner

  • Procurement of third-party suppliers such as till supplier, app supplier etc. and maintaining those relationships

  • Produce accurate tender documentation for any relevant tendering opportunities

  • Manage third party relationships with external catering providers or contract caterers

  • Develop new concepts for food and beverage (including café and hospitality) including collaborating to design the offerings.
  • Recruitment and training of new team members

  • Liaison with Commercial Hires event clients to ascertain all food and beverage requirements

  • To work with the marketing team to create a robust sales and marketing plan for the food and beverage offering with a view to increasing spend per head, encouraging returning custom, creating new footfall (for the daily café operation) and improve profitability

  • Implement initiatives to drive top-line sales in food and beverage operation

  • Maintain cost controls across the department with a focus on bottom-line profitability

  • Manage existing supplier and brand contracts and identify new suppliers and products and ensuring gross profit margins are maintained (and targets achieved) for food and beverage

  • Ability to forecast and work with Finance Department to create budgets

  • Act as a player-manager supporting the Food and Beverage at concerts and events

  • Produce and implement Standard Operating Procedures for the department and minimum standards.
  • Manage the team, carrying out performance reviews, set KPI and targets for all direct reports and some support staff

Person Specification

  • Previous experience of managing a food and beverage or bar operation
  • Previous experience creating and managing budgets – delivering P&L to set targets
  • Demonstrates excellent customer service skills
  • Demonstrates an ability to respond quickly and positively to changes.
  • Excellent organisational skills, ability to multi-task concurrently, whilst meeting tight deadlines
  • Excellent IT skills, able to use all Microsoft packages, including excel and word
  • Disciplined, motivated and hands-on team player, also able to work on own initiative
  • Some experience of managing and motivating a team of casual workers
  • Demonstrates excellent problem-solving skills


  • Previous experience in a similar role
  • Ability to write budgets, achieve targets set and manage costs
  • Personal licence holder
  • Level 3 Supervising Food Safety Certificate
  • Working knowledge of computer software programmes (including MS Office, EPOS systems, restaurant management software)
  • Excellent written and verbal communication
  • Requirement to work flexible hours to meet the needs of the business

Reporting to:Chief Operating Officer

Department: Food and Beverage

Contract type:Permanent (36 hours per week)

Salary: up to £40,000

Location:Symphony Hall, Birmingham

Closing Date: 6th December 2021

Interview Date: 10th December 2021