Job Description

JOB DESCRIPTION

Events and Ticketing Assistant

Department: Box Office

Line Manager: Senior Events and Ticketing Assistant

Events & Ticketing Assistant

B:Music’s mission is to inspire a love of live music, through performance, participation and learning.

Overall Purpose

Responsible, along with a team of Event and Ticketing Officers, for the management, set up and on-going maintenance of over 800 performances on the ticketing system that are sold by B:Music Ltd each year.

As part of a team, achieving a consistently high level of service to clients and customers.

Allocating and managing the workload of the ETO team as well as liaising with promoters, programmers, and other departments.

Key Accountabilities

  • To support the Events and Ticketing team in the management and organisation of the shared inbox, ensuring emails are responded too, actioned and filled in a timely manner.
  • To liase with the ETOs on a daily basis to ensure work prioritised and in the absence of a member of the team- work distributed to the wider team.
  • To support the ETOs on the management of on sales by providing sales figures.
  • To work with the ETO team and FOH team to ensure all ticket proofs are signed off in a timely manner.
  • To support the ETO team in day to day tasks such as seat sold plans, agent top ups, issuing press and guest holds and
  • To assist in the selling in of agent sales on a regular basis to ensure Spektrix is as upto date with total sales on all events and updating breakdowns.
  • Complete checklists for the lifecycle of each event to enable the team to work across allocated events and pick up each others workload.
  • Adopt a checking process introduced by the Senior ETO to minimise errors.
  • To satisfy, retain and develop client/promoter relationships by ensuring good levels of communication with internal teams, external ticket agents and promoters/organiser- whilst providing system support and resolution.
  • Liaise daily with concert promoters and ticket agents on ticket allocations, figures, reports and show specific information such as running and meet and greet times.
  • Liaise with internal departments to ensure accurate sales figures are provided, management of unsold areas of the halls are closed off for sale and key information for customers is shared.
  • To offer additional support to the ETO with handovers to the box office duty manager by completing seat sold plans in advance of the event day.
  • To develop and maintain effective teamwork within the Box Office and between various departments to include, but not limited to, programming, Front of house and Marketing.
  • Reconcile agent sales on the ticketing system on event days and in advance wherever possible.
  • Work with external ticket agents to ensure an efficient sales and dispatch process.
  • Liaise with tour managers/promoter reps regarding agents, guest lists and holds.
  • Adhere to Company health, safety & environmental policies and always maintain a safe working environment.

The post holder will be required to work 18 hours per week, including some evenings and weekends.

You will be expected to perform other duties that are reasonably comparable as directed by your immediate line manager or a member of the senior management team.

Person Specification

  • Experience of working on a ticketing system, preferably spektrix
  • Excellent written, telephone and interpersonal skills
  • Experience of providing excellent customer care
  • Experience of building and sustaining good working relationships
  • Experience of working with event organisers and promoters, desired
  • Can demonstrate numeracy, literacy, and IT competence
  • The ability to effectively manage conflicting deadlines for multiple tasks
  • Experience of using CRM/ticketing system/other database for sales, analysis, and communications
  • Excellent communication and customer care skills with the ability to deal confidently with people on all levels and able to articulate complex matters in a succinct and compelling way
  • Good organisational skills with a high level of attention to detail
  • A flexible attitude with the ability to prioritise, meet deadlines and remain calm in pressured situations
  • A pro-active nature to include a flexible approach to hours of work
  • Excellent time management skills
  • The ability to effectively manage conflicting deadlines for multiple tasks
  • Enjoys working within a team and can work empathetically, acknowledging the needs of the others
  • Commitment to and enjoyment of live music and an appreciation of the arts and culture
  • Experience of ticketing in a concert hall, theatre, or similar cultural environment

Reporting to:Head of Ticketing

Department: Box Office

Contract type:Part Time

Salary:£20,370 Pro- rated

Location:Symphony Hall, Birmingham