Job Description

JOB DESCRIPTION

B:Music’s mission is to inspire a love of live music, through performance, participation and learning.

Overall Purpose

To be responsible for the running of the Box Office function at Town Hall, Symphony Hall and External Venues during events.

Key Accountabilities

  • To manage Ticket Sales Agents during the duty (manage workload/on duty of the Agents) to meet the Box Office demand.
  • In liaison with the promoter rep, carrying out their requests.
  • In liaison with Front of House Manager/Team, assist with any ticket/seating issues they may have e.g. reseating, holding off and allocating seats.
  • To be the Key Holder, activities include the distribution of floats to Ticket Sales Agents. Cashing up and reconciling the safe at the end of each duty, in accordance with the cash handling procedures.
  • To send sales reports at the end of the shift to the relevant people (sales reports, credit card commission, Box Office Reports).
  • To handle, in terms of escalation/resolution, customer complaints whilst on duty.
  • To print collects and allocate guest lists.

Person Specification

  • Previous ticketing or Box Office experience
  • Experience of Cash handling and/or being responsible for cash
  • Ability to resolve issues professionally and efficiently
  • Reliable and flexible in approach to the duty and the tasks involved
  • Can demonstrate experience of working well under pressure
  • Enjoys working with people and can demonstrate excellent customer care
  • Ability to apply and continuously develop technical knowledge and expertise to tasks, in particularly with reference to IT
  • Thoroughly organised and able to maintain up-to-date, accurate information and to attend quickly and efficiently to enquiries
  • A flexible attitude with the ability to prioritise, meet deadlines and remain calm in pressurised situations
  • Confident to undertake duties on own initiative and to work effectively as part of a team.

Desirable

  • Previous management / supervisory experience
  • Previous use of at least one ticketing system and an interest in learning
  • Interest in the Arts

Reporting to:Casual Box Office Manager

Department: Box Office

Contract type:Casual contract

Salary: £11.51

Location: Symphony Hall, Town Hall, Birmingham

Closing date – open ended, we will endeavour to interview as soon as we get applications.